Returns & Exchanges

We want you to love your Missoma jewelry, but if something isn't quite right, you can return your items within 30 days of receipt for a full refund or exchange. Please ensure all pieces are returned in their original packaging and in an unworn condition.

1

Start Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the jewelry in its original Missoma pouch and box, ensuring it is securely packed to prevent damage during transit.

3

Ship the Item

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing