Frequently Asked Questions

Everything you need to know about your Missoma jewelry experience.

How should I care for my gold vermeil jewelry?

To maintain the luster of your gold vermeil, avoid contact with perfumes, lotions, and water. Store your pieces in their original pouch and clean gently with a soft, lint-free cloth.

Do you offer international shipping?

Yes, we ship to over 200 countries worldwide. Shipping times and costs vary by location, and you can view specific estimates at checkout.

What is your return policy?

We offer a 60-day return window for all items, provided they are in their original condition and packaging. Please note that earrings cannot be returned for hygiene reasons.

Is there a warranty on Missoma pieces?

Every Missoma piece comes with a 2-year warranty from the date of purchase, covering any manufacturing defects or plating issues.

Can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking link so you can monitor your delivery's progress in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and interest-free installment options like Klarna and Clearpay.